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Both Burton and Bransgore Medical Centres are open from 8.30am to 6.30pm. Bransgore Medical Centre is closed for one hour at lunchtime between 1pm and 2pm and in this period the phone calls are diverted to Burton Medical Centre. The reception staff at either medical centre can book appointments for both surgeries as there is one computer system for the whole practice.
All clinical consultations are by appointment only, we do not have ‘walk in’ clinics, ie, where patients turn up and wait to be seen, as we believe that this can cause unnecessarily long waits for attention. The practice therefore strives to achieve the most appropriate timed appointment, with the right practitioner, and hopefully the practitioner of choice for the patient.
We would ask you please to familiarise yourself with the information below so that you are aware of how we need you to help us to give you the best possible service.
The regular arrangements for GPs are flexible between our two surgeries with a minimum of 3 doctors working on each day. One of these GPs will be the Duty doctor with no pre-bookable appointments, only urgent appointments booked on the day (see below). These can be at any time, as with urgent visits.
The other non Duty GPs work 2 x 3 hour surgeries both in the morning and afternoon.
Morning surgeries generally start at 8.30am and finish with the last appointment at 11.30am except on Fridays when appointments start at 9.30am or 10am and finish at midday.
Afternoon surgeries generally start at 3pm and finish with the last appointment at 6pm.
Different arrangements are made on a daily basis to accommodate Salaried and Locum GPs.
Nurse appointments are available for booking up to 4 weeks ahead. Please ensure that reception know what your appointment is for in order that the appropriate time is given with an appropriate practitioner.
For urgent conditions, or where there is uncertainty over when a patient needs to be seen and by whom, it is most likely that there will be a telephone assessment. You will be rung back by our nurse Practitioner or by the Duty doctor and asked for more information; they will then be able to give you advice or arrange an appointment within 48 hours with the most appropriate practitioner. This practitioner may not be the one of your choice, but will be appropriately qualified to deal with the problem as presented.
Each week (except Christmas/New Year week), the surgery runs extended hours.
There will be one early morning surgery a week run between 7.30am & 8am on a Tuesday morning. On a Tuesday morning there are generally two GPs offering six early appointments. The number of nurse appointments is variable, dependent on type.
There will be one evening surgery a week and this alternates between sites, on a Monday evening. On a Monday evening there are generally two GPs offering 12 appointments between 6.30pm & 8.00pm. The GP offers 6 appointments between 6.30pm & 8.00pm.
Nurse appointments are available every week between 6.30pm & 7pm and are variable in number dependent on type.
Saturday Surgeries are run once a month at Burton (except December and August). Appointments are scheduled from 8.30am until midday. These are routine, non urgent, appointments. These appointments are held in the Stable Block which is at the rear of the main Burton Medical Centre - entry via the rear car park.
Appointments with any of the clinical team (GPs, nurses and health care assistants) are available up to 2 weeks in advance. Appointments can be by telephoning 01202 474311 between 8.30am and 10.30am & 2.00pm and 4.00pm,
Length of Appointment
All GP appointments are of 10 minutes duration. If you feel you will need longer than this, then please advise the reception staff who will allocate double the time to your appointment. It is also helpful to bear in mind that it is difficult for any GP to attend properly to several problems in one 10 minute appointment.
Nurse appointments are of variable length according to what is to be done, so it is essential that reception staff know what the appointment is for so that you have the properly allocated time.
If you are late arriving for your appointment it may not be possible for the practitioner to see you. The receptionist will ask on your behalf, but you may be disappointed or have a long wait to the end of the surgery.
Many patients fail to attend their appointments. Anyone not turning up for an appointment will be written to by the practice manager and anyone repeatedly not attending risks being asked to register with another practice. So please:
‘KEEP IT or CANCEL IT but DON’T FORGET IT …’
Our doctors and nurses are happy to give advice over the telephone although this has to be fitted around their surgery time unless it is an emergency. Please discuss your contact need with the receptionist who can arrange for you to be called back.
Our team of receptionists are here to help you. They have a very difficult job to do with calls and enquiries from every direction and it may be that they have to make a few enquiries to know how best to help you. Any details you do give will be treated in the strictest confidence. Please treat ALL our staff with courtesy and respect.
A zero tolerance policy to violent, threatening and abusive behaviour is in place throughout the NHS.
Please Click here for our practice Chaperoning Policy